1. The accommodation contract and related agreements entered into by The Hotel with The Guestshall be in accordance with the provisions of these general terms and conditions, and any matters not provided for in these general terms and conditions shall be in accordance with laws and regulations or generally established customs.
2. In the event that The Hotel agrees to a special agreement within the scope not in violation of laws, regulations and custom, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.

1. The Guest who intends to apply for an accommodation contract with The Hotel shall provide the following information to The Hotel:

   (1) Name of the Guest
   (2) Registered address and telephone number (or cell phone number) of the Guest
   (3) Date of accommodation and estimated time of arrival;
   (4) Room charge (in principle, based on the basic room charge in Appendix 1)
   (5) Other items deemed necessary by The Hotel

2. The Guest who has applied for the accommodation contract shall immediately submit the accommodation register containing the name, address and contact information of the Guest when requested by The Hotel, even after the accommodation contract has been concluded.
3. In the event that The Guest requests to continue his/her stay beyond the date of stay stipulated in item 32 of the first preceding paragraph during the stay, The Hotel shall treat such request as a new application for a contract of accommodation at the time such request is made.
4. Guests who require special consideration when applying for a contract of accommodation are requested to notify us at the time of application for the contract. In this case, The Hotel will comply with the request to the extent possible.
5. The cost of any special measures taken by The Hotel for the benefit of the Guest in the preceding paragraph shall be borne by the Guest.

1. An accommodation contract shall be formed when The Hotel has accepted the application as described in the preceding article. HoThe Hotelver, this shall not apply when The Hotel proves that it has not given its consent.
2. If The Hotel presents incorrect room rates on its Internet site or by telephone, and a room reservation is made based on such incorrect rates, and such rates are significantly loThe Hotelr than the rates for the preceding and following periods, The Hotel shall not be liable for any damage caused by such incorrect rates, unless the reason for such loThe Hotelr rates, such as “limited,” “special,” “campaign,” etc., is indicated on the room reservation contract, or the room reservation contract is concluded. The Hotel reserves the right to cancel the accommodation contract unless the reason for the loThe Hotelr rate is indicated or explained, such as “limited,” “special,” “campaign,” etc., as it is an acceptance due to a miscomprehension under the Civil Code. 3.
3. The Hotel may call the Guest’s contact number to confirm the reservation on any day prior to the scheduled stay.
4. When the accommodation contract has been concluded pursuant to the preceding paragraph, the basic accommodation charge for the period of stay shall be paid by the designated date as a deposit determined by The Hotel.
5. The deposit shall first be allocated to the accommodation charge ultimately payable by the Guest, and if a situation arises where the provisions of Articles 6 and 18 apply, the application fee shall be allocated in the order of cancellation charge folloThe Hoteld by compensation, and any remaining amount shall be returned at the time of payment of the charge pursuant to Article 12.
6. In the event that the deposit stipulated in Paragraph 4 is not paid by the date designated by The Hotel in accordance with the provisions of the same paragraph, the accommodation contract shall cease to be effective. HoThe Hotelver, this shall apply only in the event that The Hotel has notified the Guest to that effect when designating the date for payment of the deposit.
7. The Hotel shall charge the accommodation charge at the time of the Guest’s check-in, and in the case of consecutive nights, The Hotel may, at any given time, charge the settlement for the portion of the accommodation already stayed.

1. The Hotel may refuse to conclude an accommodation contract in any of the following cases

   (1) When the application for accommodation is not in accordance with The Hotel terms and conditions.
   (2) When there is no room available due to full occupancy.
   (3) When the Guestseeking accommodation is deemed liable to conduct him/herself in the manner that will contravene the laws or act against public order or good morals in regard to his/her accommodation;
   (4) When the Guest who intends to stay at the Hotel is likely to disrupt the peaceful order in the Hotel, such as by repeatedly making complaints or demands without reasonable grounds in the Hotel.
   (5) When it is recognized that the Gueset who intends to stay at the Hotel falls under any of the following a. through c.
   a. Boryokudan (hereinafter referred to as “organized crime groups”) as defined in Article 2, Item 2 of the Law Concerning Prevention of Unjust Acts by Organized Crime Groups (Law No. 77, 1991). (hereinafter referred to as “Boryokudan”), Boryokudan members (hereinafter referred to as “Boryokudanin”) prescribed in Article 2, Item 6 of the same article. (iii) Boryokudan, quasi-Boryokudan members or Boryokudan-related persons and other antisocial forces.
   b. Boryokudan or a juridical person or other organization whose business activities are controlled by Boryokudan or Boryokudan-involved persons
   c. A juridical person of which any of its officers falls under the category of Bouryokudan-in (Boryokudan Member)
   (6) When the person seeking accommodation has said or done something that causes significant annoyance/nuisance to other Guests
   (7) When the person seeking accommodation is a patient, etc. of a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Ryokan Business Law (hereinafter referred to as “patient, etc. of specified infectious disease”)
   (8) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded in relation to the accommodation (except when the Guest requests the removal of social barriers as stipulated in Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on Elimination of Discrimination against Persons with Disabilities).
   (9) When the Hotel is unable to accommodate the Guest due to a natural disaster, breakdown of facilities, shortage of staff, or other unavoidable reasons.
   (10) When the person seeking accommodation falls under Article 5, Paragraph 1, Item 3 of the Ryokan Business Law.
   (11) When the person applying for accommodation has secretly made the application with his/her own business purpose.
   (12) When the Hotel is legally or practically obliged to close due to an order, instruction or recommendation from a public authority.
   (13) When the Hotel does not have the physical or human resources to take the measures required by law or fact to prevent infection due to an order, instruction or recommendation from a government or municipal authority in relation to a Guest with a fever or cough, etc.
   (14) When the person intending to stay at the Hotel has made repeated requests to the Hotel as stipulated in Article 5-6 of the Rules for Enforcement of the Ryokan Business Law as a demand whose burden is excessive in its implementation and which may seriously impede the provision of services related to accommodation to other Guests.
   (15) When the Hotel falls under the provisions of the metropolitan ordinance.

1. In accordance with the provisions of Article 4-2 of the Ryokan Business Law, the Hotel may request the cooperation necessary to prevent the transmission of specified infectious diseases from those who intend to stay at the Hotel.
2. The person who intends to stay at the Hotel may not refuse the request for cooperation in the preceding paragraph without justifiable reason, and if the person does not respond to the request for cooperation in the preceding paragraph without justifiable reason and later becomes a patient of a specified infectious disease, etc., the Hotel will pay the expenses required to take measures to prevent infection, such as disinfection of facilities made necessary by the use of such a person, In the event that the said person falls under the category of a specific infectious disease patient, etc., the said person shall be liable for all damages incurred by the Hotel, including but not limited to the cost of disinfection and other measures to prevent infection, and lost profits due to the facilities being unavailable during such period.

1. In the event that a Guestsmokes (including electronic cigarettes) in a Guest room, or commits any act that leaves a strong odor, such as perfume, hairdressing, aroma oil, or any other strong odor, the Guestshall pay the costs and other expenses required for special cleaning such as deodorization and disinfection of the Guest room in question.
2. In the event that a period of time during which the room in question cannot be sold due to deodorization or cleaning work resulting from the conduct described in the preceding paragraph, the room charge corresponding to such period of time will be added to the penalty.

1. The Guest may cancel all or part of the accommodation contract at any time by paying to the Hotel the cancellation fee stated in Appendix 2.
2. In the event that the Guest does not arrive at the Hotel by 24:00 p.m. on the day of the stay (or 2 hours after the estimated time of arrival, if such time has been specified in advance), the Hotel may deem the accommodation contract to have been cancelled by the Guest.
   In such a case, the Hotel will charge the cancellation fee as stated in Attachment 2.

1. The Hotel may cancel the accommodation contract in the following cases:

   (1) When it is recognized that the Guest is likely to commit an act contrary to the provisions of law, public order, or good morals in connection with the accommodation, or when it is recognized that the Guest has committed such an act.
   (2) When the Guest falls under Article 5, paragraph 1, item 3 of the Ryokan Business Law.
   (3) When the Guest is a patient, etc. of a specified infectious disease.
   (4) When the Gueststaying at the Hotel is recognized as falling under any of the following items (i) through (iii).
   (i)Boryokudan (organized crime groups), Boryokudan members, quasi-organized crime groups, or persons related to Boryokudan, and other antisocial forces.
   (ii) Boryokudan or a juridical person or other organization whose business activities are controlled by Boryokudan or Boryokudan-affiliated persons.
   (iii) A juridical person, any of whose officers falls under the category of Bouryokudan-in (organized crime group) member.
   (5) When the Guest uses language or conducts that causes significant nuisance to other Guests.
   (6) When the Guest makes violent, threatening, blackmailing, or intimidating unreasonable demands of the Hotel or its employees, or demands a burden exceeding a reasonable range, or when it is recognized that the Guest has committed similar acts in the past.
   (7) When the Hotel is unable to accommodate a Guest due to a force majeure such as a natural disaster.
   (8) When the Gueststaying in the room is deemed to be intoxicated or to be extremely abnormal in speech or behavior, and is deemed to be a nuisance to other Guests.
   (9) When the Guest does not comply with the prohibitions on smoking in the room (electronic cigarettes, etc.), tampering with fire-fighting equipment, etc., and other rules of use established by the Hotel.
   (10) When it is found after the accommodation contract has been concluded that the accommodation is in violation of Article 4, Clause 11.
   (11) When the person who has applied for accommodation does not immediately respond to the Hotel's request in accordance with Article 2, Paragraph 2.
   (12) When the Hotel judges that it is legally or practically obliged to close due to an order, instruction, or recommendation by a government or municipal office.
   (13) When the Hotel does not have the physical or human resources to take the measures required by law or fact to prevent infection due to an order, instruction, or recommendation from a government or municipal office regarding a Guest with a fever or cough, etc.
   (14) When there is an act in violation of the accommodation contract, and despite requests for correction from the Hotel, the Guest does not correct the act.
   (15) When the case falls under the provisions of prefectural ordinances.

2. When the Hotel cancels the accommodation contract in accordance with the provisions of the preceding paragraph, no charge will be made for accommodation services that have not yet been provided to the Guest. HoThe Hotelver, if the reason for cancellation is due to the Guest's conduct during the stay, the Hotel may also ask the Guest to pay a penalty for accommodation services that have not yet been provided.

1. The Guestshall register the following items at the front desk of the Hotel on the day of accommodation.

   (1) Name, age, address and contact telephone number of the Guest.
   (2) In the case of a foreigner, nationality, passport number, place of entry and date of entry
   (3) Date and estimated time of departure
   (4) Any other information deemed necessary by the Hotel.

2. If the Guest wishes to pay the charges as per Article 12 by means of a travel cheque, accommodation voucher, credit card or any other method that can be substituted for currency, the Guest may be asked to present them in advance when registering under the preceding paragraph.

1. The hours during which Guests may use the Guest rooms of the Hotel shall be from 14:00 p.m. on the day of arrival to 11:00 a.m. on the following day. HoThe Hotelver, in the case of a consecutive stay, the Guest may use the room for the entire day except for the day of arrival and the day of departure.
   Notwithstanding the provisions of the preceding paragraph, the Hotel may accept the use of a room outside the hours specified in the preceding paragraph. In such cases, the following additional charges shall apply

   (1) 30% of the room charge for up to 3 hours overtime
   (2) 50% of the room charge for up to 5 hours over the limit
   (3) 100% of the room charge for an excess of 5 hours or more.

1. The Guestshall comply with the Rules of Use established by the Hotel and posted in the Hotel.

1. The opening hours of the Hotel's main facilities are as follows, and detailed opening hours of other facilities are given in the brochures provided, notices in various places and in the service directory on the in-room television.

   (1) Service hours of the Front Desk, currency exchange, etc.
   　A. Curfew and main entrance 24 hours
   　B. Front desk service 24 hours
   　C. Foreign currency exchange 24 hours at Front Desk area
   (2) Food and Beverage and other services hours
   　A. Breakfast 07:00-10:00
   　B. Lunch 11:30-14:00
   　C. Tea time 14:00-17:00
   　D. Dinner 17:30-21:00
   (3) Incidental service facility hours
   　A. Convenience store
   　B. Café
   　C. Smoking room 24 hours
   The hours in the preceding paragraph may be changed temporarily if necessary or unavoidable. In such cases, notification will be given by appropriate means.

1. The accommodation charges, etc. payable by the Guestshall be as set forth in Appendix 1.
2. Payment of the accommodation charges, etc. set forth in the preceding paragraph shall be made at the front desk upon arrival of the Guest or when requested by the Hotel, in currency or by a method acceptable to the Hotel, such as travel check, room voucher, credit card, etc., which may be substituted for currency.
3. The Hotel shall charge the room charge even if the Guest voluntarily does not stay in the room after the Hotel has provided the room to the Guest and made it available for his/her use.

1. In the event that the Hotel causes damage to the Guest due to the performance or non-performance of the accommodation contract and related agreements, the Hotel shall compensate for such damage. HoThe Hotelver, this shall not apply if the damage is not caused by reasons attributable to the Hotel.
2. The Hotel has Ryokan Liability Insurance to protect against fire, etc. in the event of an accident.

1. When The Hotel is unable to provide the contracted room to the Guest, it shall, with the consent of the Guest, arrange for other accommodation under the same conditions as far as possible.
   If, notwithstanding the provisions of the preceding paragraph, the Hotel is unable to find other accommodation, it will pay the Guest a compensation fee equivalent to the cancellation fee, and the compensation fee will be applied to the amount of damages. HoThe Hotelver, if there is no reason attributable to the Hotel for not being able to provide a room, no compensation shall be paid.

1. The Hotel cannot accept cash or items with a value of more than ¥150,000 or items with a market value of more than the equivalent of ¥150,000.
2. In the event of loss, damage or other loss of or damage to articles, cash or valuables deposited by the Guest at the front desk, the Hotel shall compensate for such damage, except in cases of force majeure. HoThe Hotelver, in the case of cash and valuables, if the Hotel requires the Guest to disclose the type and value of such items and the Guest fails to do so, the Hotel shall compensate the Guest for the damage up to the sum of JPY 150,000, unless the damage was caused by the Hotel's willful intent or gross negligence.
3. The Hotel shall compensate for any loss, damage, or other harm caused by the Hotel's intentional act or negligence to items, cash, or valuables brought into the Hotel by the Guest that The Hotelre not deposited at the front desk. HoThe Hotelver, for items for which the Guest did not previously disclose the type and value, the Hotel shall compensate for such loss, damage, or other harm up to a maximum of 150,000 yen, except in cases where the Hotel acted with intentional misconduct or gross negligence.
4. Even if this Hotel is liable for damages under paragraphs 1 and 3, it shall not be liable for the following items.

   (1) Manuscripts, designs, drawings, books and other similar items (such as magnetic tapes, magnetic disks, CD-ROMs, optical disks and other recording media, computers and their terminals and other peripheral equipment, as The Hotelll as electronic data stored in computers, mobile phones, smartphones and other information equipment, which can be directly processed. This includes items recorded on recording media that can be processed directly, such as electronic data stored in information devices such as PCs, mobile phones and smartphones.)

1. If a Guest's luggage arrives at the Hotel prior to their check-in, the Hotel will store it responsibly only if the Hotel has given prior approval, and will hand it over to the Guest at the front desk upon check-in.
2. If a Guest's luggage or personal belongings are left behind at the Hotel after check-out, the Hotel will generally wait for the owner to contact us and request instructions. If no instructions are received from the owner or the owner cannot be identified, valuables will be reported to the nearest police station within 7 days of discovery, and other items will be disposed of after 3 months. HoThe Hotelver, food and beverages, tobacco, magazines, and other items that may compromise hygiene will be disposed of immediately.
3. The Hotel's liability for the storage of Guest' luggage or personal belongings in the cases described in the preceding 2 Paragraph shall be governed by the provisions of the preceding Article, Paragraph 1 in the case described in paragraph 1, and by the provisions of the same Article, Paragraph 23 in the case of the preceding Paragraph.

1. When Guests use the parking lot attached to the Hotel, the Hotel shall not be responsible for the management of vehicles.

1. If the Hotel suffers damage due to the intentional or negligent acts of a Guest, the Guestshall compensate the Hotel for the damage.
2. Guests must promptly notify the Hotel if they recognize that the accommodation services provided differ from the terms of the accommodation contract, in order to ensure the smooth provision of accommodation services based on the accommodation contract.

1. Any disputes betThe Hotelen the Hotel and Guests regarding accommodation contracts shall be governed by Japanese law, and the district court or summary court with jurisdiction over the location of the Hotel shall be the exclusive court of jurisdiction.

1. The Hotel may amend the Accommodation Terms and Conditions at its discretion in the following cases:

   (1) When the amendment to the Accommodation Terms and Conditions is in the general interest of Guests.
   (2) When the amendment to the Accommodation Terms and Conditions does not conflict with the purpose of the accommodation contract and is reasonable in light of the necessity of the amendment, the appropriateness of the amended content, and other circumstances related to the amendment.

2. When amending the accommodation terms and conditions pursuant to the preceding paragraph, the Hotel shall post the notice of amendment, the content of the amended accommodation terms and conditions, and the effective date of the amendment on the Hotel's The Hotelbsite or other appropriate channels at least 2 The Hoteleks prior to the effective date of the amended terms and conditions.

1. Use of the Internet within the Hotel is at the Guest’s own risk. The service may be interrupted or terminated without notice due to system failure or other reasons.
2. In the event that the service is interrupted due to system failures or other reasons during the use of Internet communications, and as a result, any damage is incurred by the Guest, the Hotel shall not be held liable if such damage is not attributable to the Hotel's negligence. If the Hotel determines that the Guest’s behavior during the use of Internet communications is inappropriate and may cause damage to the Hotel or third parties, or if such damage has actually occurred, the Hotel may request the suspension of the service and seek compensation for the incurred damage.

If Guest harassment is directed at our employees, The Hotel will refuse to provide services. Furthermore, if The Hotel determine that the harassment is malicious, The Hotel will contact the police, lawyers, etc., and take strict measures, including legal action.

1. Definition of Customer Harassment

   Requests that are deemed unreasonable, or requests that exceed socially acceptable limits in terms of the means or manner of achieving them.
   The following are examples and are not limited to these.
   (1) Requests for apologies without reasonable grounds
   (2) Excessive or unreasonable requests
   (3) Requests for services that are excessive according to social norms
   (4) Physical attacks (assault, injury)
   (5) Mental attacks (threats, defamation, slander, insults, abusive language)
   (6) Intimidating behavior
   (7) Persistent, harassing behavior
   (8) Restrictive behavior (prolonged confinement, such as lingering, making calls, or other actions that interfere with business operations)
   (9) Discriminatory behavior
   (10) Sexual behavior (sexual harassment)
   (11) Attacks or demands directed at individual employees
   (12) Recording or filming without consent and without valid reason
   (13) Defamation, dissemination of false information, or spreading of false information on social media or the internet
   (14) Demands for product exchanges, monetary compensation, or apologies without valid reason

1. In accordance with Fire Safety Regulations, Fire Alarms are installed throughout the Hotel. In the event of a fire or other emergency, an announcement may be made over the Public Address system. The Hotel shall not be held liable for any damages incurred by Guests as a result of such announcements.
2. For the safety of our Guests, even if a “Do Not Disturb” card is displayed on the door of a Guest room, if The Hotel are unable to contact the Guest for an extended period of time, Hotel staff may attempt to contact the Guest by telephone or by calling at the door of the Guest room. In addition, in cases where there is no response or in emergencies, the Hotel may enter the Guest room if deemed necessary.
3. Please refrain from taking photographs or making recordings for commercial purposes using any equipment, including cameras, video cameras, or DVDs, in Guest rooms or on the premises without permission. Even if photographs or recordings are taken for personal use, please refrain from posting them on the Internet or distributing them via social media for commercial purposes without permission. (This includes live streaming.) Depending on the circumstances, legal action may be taken.
4. Please refrain from meeting with visitors in Guest rooms.
5. The Hotel do not permit meetings or overnight stays in Guest rooms with visitors/Guests other than registered Guests (including companions) as specified in Article 2 of the Accommodation Agreement.
6. If the Hotel receives items addressed to Guests on their behalf, the Hotel shall not be liable for any loss or damage to such items unless such loss or damage is attributable to the Hotel's negligence.
7. The Hotel do not permit the use of the Hotel's address for residence registration purposes. Please note that proof of stay will be provided by issuing a “accommodation certificate,” and The Hotel will not issue a “Residence certificate.”
8. The Hotel shall not be held liable for any troubles or accidents occurring in the self-service cloakroom area, provided that such incidents are not attributable to the Hotel's negligence.
9. The use of mobile phones is prohibited in the public bathhouse (including the changing rooms and bath area).